Reservations Agent 74 views

Job Description

Job Summary

Respond to all incoming reservation requests from relevant markets, in a timely manner following the approved company procedures.

Duties & Responsibilities

• Study all daily reservation requests (emails etc), on a daily basis, prioritize & action as per allocated markets.
• Create a hard file and computer data for each reservation and update both.
• Input files in a correct and timely manner on Astronet system.
• Update Manual files with correct information.
• Monitor proper execution of Tour Operator requirements’ summary and files.
• Monitor daily airport reports, check on problem areas and take appropriate action. Follow up as per requirements and update affected parties (reps, etc), of changes made.
• Monitor files not invoiced (prepayments & those on credit) on a daily basis and, in conjunction with Debtors, raise proforma invoices on a timely basis or as and when required.
• Check tour Operator vouchers against clients’ files; raise, certify and dispatch invoices via debtors’ controllers.
• Provide information in response to queries (reservations, facilities etc).
• File properly in each file all correspondence from the Tour Operator, Suppliers (internal and external) and services reconfirmed.
• Update and report on allocations’ charts to the Product & Contracts department.
• Report potential problems to the Senior Agents or Managers on a timely basis in order that preventive action can be taken before clients’ arrival.
• Entertain visiting Tour Operators (TOs) and Educational Groups.
• Any other relevant duties pertaining to the position.

Reports to: Reservations Manager

Benefits

Remuneration can be negotiated based upon experience and qualifications.

Training

• On-the-job training
• ISO 9001-2008 Awareness Training
• Induction Training

Job Requirements

Qualifications

• Post secondary level of education, preferably ‘A’ levels or Business Studies.
• A good level of oral and written English & French, with other languages an advantage.
• Very good skills in Microsoft Words/Excel, with the ability to quickly master new software.
• A good communicator with a mature/confidential personality.
• Hard working, organized and able to pay attention to detail.

Experience

• Experience working in a similar field would be advantageous.
• Some experience in sales or marketing or reservations would prove useful.

Other Skills and requirements

• Pleasant and affable personality
• Excellent communication and customer service skills
• Must be able to work outside normal working hours
• Must be a motivated, well organized, energetic individual who is willing to learn

How to Apply?

Interested candidates should Sign-up or login to apply now or forward your CV with covering letter to:

Human Resources Department, Mason’s Travel (Pty) Ltd, PO Box 459, Revolution Avenue, Victoria, OR by e-mail to: recruitment@masonstravel.com

Our Team will respond to shortlisted candidates only.

Closing Date: 27th December 2024

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.