Senior Reservation Agent 268 views

ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST

Position: Senior Reservation Agent

Department: Reservations

Reports to: Supervisor Reservations

Job Description

Duties & Responsibilities

• Managing Reservation Agent in the unit
• Coaching and Mentoring the junior team members in the unit
• Checking the plan of work duties of the Agents in the team and monitor correspondence
• Follow the reservation and telecommunication procedures in line with ISO standards, for self and the team.
• Input files in a correct and timely manner on Astronet system.
• Update Manual files with correct information.
• Monitor proper execution of Tour Operator requirements’ summary & files.
• Monitor files not completed within 24 hours.
• Monitor on a daily basis, files not invoiced (prepayments & those on credit)) and, in conjunction with Debtors, ensure that pro-forma invoices are raised when required.
• Report potential problems to the Managers on a timely basis in order that preventive action can to be taken before clients’ arrival.
• Check TO vouchers against clients’ files, raise, certify & dispatch invoices via relevant Debtors’ controllers.
• Provide information in response to queries (reservations, facilities etc).
• Entertain visiting Tour Operators (TOs) and Educational Groups.
• Maintain close liaison with sales managers & coordinators with regard to     market updates.
• Have full involvement in the induction of new recruits
• Be a real team player when it comes to challenges and discipline
• Fully accountable in managing the team under her/his responsibility
• Assist in preparing daily, weekly and monthly reports
• Assist in the coordination of new rate offers
• Communicating offers to the hotels/tourism establishments as necessitates

Benefits

Remuneration can be negotiated based upon experience and qualifications.

Training

• ISO Awareness training
• On-the-job training

How to Apply?

Interested candidates should Sign-up or login to apply now or forward your CV with covering letter to:

Human Resources Department, Mason’s Travel (Pty) Ltd, PO Box 459, Revolution Avenue, Victoria, OR by e-mail to: [email protected]

Closing Date: 24th July 2026

Our Team will respond to shortlisted candidates only.

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.