Ship Supply Customer Service Administrator 97 views

Position: Ship Supply Customer Service Administrator

Location: Seychelles

Company: APEX Hotel Supplies

About Us:

APEX Hotel Supplies is a leading wholesaler in food distribution, serving hotels, restaurants, resorts, retail shops, supermarkets, cruise liners, super yachts, fishing vessels, and more. With a focus on quality and timely delivery, we specialize in importing premium products from around the globe.

Job Description

PURPOSE

The Ship Supply Customer Service Administrator is responsible for coordinating and facilitating the timely delivery of essential supplies and services to ships and vessels. This role requires excellent communication, organizational skills, and a customer-centric approach to meet the needs of clients in the maritime industry.

KEY RESPONSIBILITIES:

• Order Management:
• Receive and process customer orders for supplies, provisions, and services required by ships.
• Verify order details, including product specifications, quantities, and delivery dates.
• Ensure accuracy in pricing and invoicing.
• Customer Support:
• Act as the primary point of contact for customers, addressing inquiries, resolving issues, and providing information about available products and services.
• Provide exceptional customer service by ensuring timely and accurate responses to customer queries.
• Vendor Coordination:
• Collaborate with suppliers and vendors to source required products and services.
• Negotiate prices, terms, and conditions with vendors to ensure cost-effectiveness.
• Logistics and Shipping:
• Coordinate the logistics and shipping of supplies with Order coordinator to ships, ensuring ontime delivery.
• Track shipments and manage any delays or issues that may arise during the delivery process.
• Documentation:
• Maintain accurate records of orders, invoices, and shipping documentation.
• Prepare and manage necessary paperwork for port authorities, and regulatory compliance.
• Quality Control:
• Ensure the quality and suitability of products and services provided to ships.
• Manage returns or exchanges when products do not meet quality standards.
• Compliance:
• Stay up to date with industry regulations and compliance standards to ensure all operations meet legal requirements.
• Reporting:
• Generate reports on order status, inventory levels, and customer feedback.
• Analyze data to identify areas for improvement in customer service and supply chain operations.

Benefits

What we offer:

• A competitive salary package.
• Opportunity to work in a dynamic and fast-growing company.
• Professional growth and development opportunities.
• A chance to contribute to the efficient operations of a leading food wholesaler in the Seychelles

Job Requirements

MINIMUM REQUIREMENTS:

• 1–3 years of experience in customer service, logistics, or administrative roles
• Strong communication and organizational skills
• Proficiency in MS Office (Excel, Word, Outlook)
• Ability to multitask and work in a fast-paced, time-sensitive environment
• Experience in maritime or ship supply operations is an advantage

How to Apply?

Interested candidates should Sign-up or login to apply now or send your CV and a cover letter showcasing your experience and portfolio to recruit@apex.sc with subject line “Ship Supply Customer Service Administrator”

Closing Date: 20th February 2026

Join APEX and play a pivotal role in driving our brand forward

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.