Cards Service Clerk (Cards Operations Processing) 327 views

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Position: Cards Service Clerk (Cards Operations Processing)

Responsible to: Head of Cards Service

Job Description

Job Summary:

Supporting the department’s Operational procedures and maintaining a high level of customer service in compliance with Bank Regulations.

Key Responsibilities:

1. Responsible for Cards Operations Processing;
2. Handle daily End of Day Operations including processing of incoming and outgoing files of visa, master cards, UPIs and POS, and processing of End of Day thread;
3. Handle POS Terminal programming, troubleshooting, installation and Merchant Training;
4. Manual posting of Visa slip, Credit/debit adjustment and Merchant Reversal instruction;
5. Prepare new, replacement, renewal and re-issue of cards;
6. Attend to Merchant Cardholder enquiries and complaints;
7. Assist in raising reversal/refund entries for any erroneous transaction;
8. Assist in Pre-Auth release from Merchant;
9. Assist with Monthly Merchant Statement Printing and distributing to each branch;
10. Assist with Card and Merchant account link on flexcube system;
11. Organise and perform prompt and proper filing of documents;
12. Replace other staff as and when required;

Benefits

Remuneration

Salary will be based on qualifications and experience.

Job Requirements

Qualifications and Experience

• Certificate in Banking, or related field, with at least 2 years work experience in Cards and Payments plus excellent customer service skills; or
• Diploma in Business Studies or other related field, preferably graduates from Seychelles Institute of Technology or fundamentals in Electronics, and IGCSE in Mathematics, plus excellent customer service skills.

Key Competencies

• Excellent customer service skills and caring attitude
• High Integrity, professional ethics, and behaviour
• Ability to listen to customers and negotiate solutions
• Ability to process data entry and analysis quickly and correctly
• Strong organisation skills and ability to handle pressure and deliver workload
• Good written communication, interpersonal and team building skills
• Good working knowledge of MS Word, Excel

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or should apply by submitting letter of application, up-to-date curriculum vitae and certificates to Chief Human Resource Officer, by email: [email protected].

Management reserves the right to call only shortlisted candidates for interview.

Closing date: 3 July 2026

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.