More Information
- Industry Financial Services
ONLY SEYCHELLOIS CANDIDATES CAN APPLY FOR THIS POST
The Financial Services Authority invites dedicated, dynamic and committed individuals to join its team and help contribute to the success of the financial services industry.
Job Description
Manager Market Conduct and Financial Inclusion
Market Conduct and Financial Inclusion Section
Job Purpose:
To manage the day-to-day operations of the Market Conduct and Financial Inclusion Section by implementing supervisory frameworks that ensure the fair treatment of financial consumers. The Manager oversees the monitoring of licensed entities, coordinates financial literacy initiatives, and ensures that market conduct risks are identified and mitigated to maintain public confidence in the Seychelles financial system.
Summary of Duties:
- Develop and execute the annual conduct inspection calendar, prioritising entities based on their risk profile and consumer impact.
- Act as Lead Examiner during on-site visits, with a specific focus on sales tactics, contractual fine print, and staff incentive structures linked to product sales.
- Systematically verify that all regulated entities are displaying required licences, fee schedules, and consumer rights notices in accordance with FSA regulations.
- Design and coordinate mystery shopping exercises to assess the actual consumer experience at regulated financial institutions.
- Implement a proactive review system for print, radio, and digital advertisements from licensees to ensure compliance with fair, clear, and not misleading standards.
- Review complex or escalated consumer complaints that officers cannot resolve, acting as a technical mediator before cases reach the legal or board level.
- Conduct market conduct inspections of VASP licensees, focusing on advertising practices, client disclosure, risk warnings, and asset segregation compliance.
- Monitor and review digital marketing and social media activity by VASP and digital asset licensees to ensure compliance with FSA conduct standards.
- Act as the primary technical contact for the National Financial Inclusion Strategy (NFIS) working groups, representing the FSA in inter-agency coordination.
- Lead the creation of educational materials (brochures, social media content, radio scripts) tailored to the Seychelles context, focusing on topics such as debt management, digital banking safety, and understanding insurance products.
Benefits
Salary:
Commensurate with qualifications and experience.
Job Requirements
Minimum Entry Requirements:
- A Bachelor’s degree in Finance, Economics, Law, Business Administration, or a related field. A Master’s degree or postgraduate qualification in a relevant discipline is desirable.
- At least 5 years of experience in the financial services sector, including financial regulation, banking, insurance, or compliance.
- A minimum of 2–3 years in a supervisory or team-lead capacity.
- Proven experience in conducting audits, inspections, or handling complex financial consumer disputes is highly desirable.
- Familiarity with the Seychelles financial legislative landscape (FSA Act, Insurance Act, Securities Act, etc.) is an advantage.
- Professional certification or membership in a relevant body (e.g., ACAMS, CISI, ICA, or equivalent) is an advantage.
How To Apply
Interested candidates should Sign-up or login to apply now or please forward your covering letter, curriculum vitae, certificates references and referees to:
Director Human Resources
Financial Services Authority
P.O. Box 991, Bois De Rose Avenue, Mahe
Email: [email protected]
Closing date of application 7th July 2026
Note:
In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application. Otherwise, the Employer reserves the right not to consider your application for selection.
