OSS / BSS Administrator 351 views

Job Description

Job Purpose

Ensure the reliable day-to-day operation, stability, and optimal performance of the company’s OSS (Operations Support Systems) and BSS (Business Support Systems) platforms. Manage provisioning, billing, customer lifecycle processes, and provide training and support to internal teams for smooth usage of the systems.

Key Responsibilities

System Administration & Operations

• Manage, monitor, maintain, and troubleshoot the OSS/BSS platforms to ensure high availability and proper functioning
• Handle provisioning workflows for Internet, IPTV, Voice, and other services
• Perform billing runs, invoice generation, rating, reconciliation, and revenue assurance tasks
• Execute routine system maintenance, backups, upgrades, and patch management

User Support & Training

• Train call-center agents, support technicians, sales teams, and other staff on proper use of the OSS/BSS system
• Provide first-line support and guidance for OSS/BSS-related queries and issues
• Develop user guides, training materials, and troubleshooting documentation

Provisioning & Customer Lifecycle

• Oversee accurate service provisioning, activation, suspension, and deactivation processes
• Manage customer data integrity, plan changes, and subscription management
• Investigate and resolve provisioning or billing-related customer complaints (escalated or recurring)

Reporting & Compliance

• Generate daily, weekly, and monthly billing, provisioning, and revenue reports
• Monitor system performance, logs, and alerts
• Maintain detailed records of system issues, changes, and resolutions

Collaboration & Improvement

• Work closely with Core Network Engineers, NOC, and Support teams to resolve integration issues
• Identify opportunities for process automation and system improvements
• Participate in system upgrades and new module implementations

General

• Participate in on-call rotation for critical OSS/BSS issues
• Go above and beyond to ensure billing accuracy and service continuity
• Perform any other reasonable tasks assigned by management

Job Requirements

Required Skills & Experience

• 3+ years of experience administering OSS/BSS systems in a telecom/ISP environment
• Strong knowledge of provisioning workflows and billing processes (rating, invoicing, reconciliation)
• Experience with common OSS/BSS platforms
• Good understanding of ISP services (GPON, IPTV, VoIP) and their integration with billing systems
• Proficiency in SQL, basic scripting (Python/Bash), and reporting tools
• Excellent training and communication skills
• Detail-oriented with strong analytical and problem-solving abilities

How To Apply

Interested candidates should Sign-up or login to apply now or send CV with covering letter to Human Resources Manager on Email: [email protected]

Closing Date: 13th July 2026

Only shortlisted candidates will be contacted

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider yotur application for selection.