Tour Guide – German/Italian Speaking 90 views

Organisation: Creole Travel Services

Department: Quality Assurance

Location: Mahe

Post Title: Guide

Responsible To:

• Excursions Supervisor / Head of Quality

Job Description

Job Summary

• Responsible for the welfare and comfort of the clients and has to give at all times actual precise and relevant information during the excursions.

Responsibilities

1. Accompany all tours and excursions operated by the company.
2. Act as a ‘Group Leader’ the Guide must ensure that all tours and excursions will be carried out under his/her personal supervision and according to the itinerary.
3. Provide personal service in consideration of the following.
   • Welcome tourist on arrival.
   • Personal introduction and explanation of the tour or excursion.
   • Always maintain a happy disposition.
   • Showing enthusiasm during work.
   • Treating all clients equally.
   • Speaking in Creole only if clients are not near you. Please note that speaking in a language clients do not understand can create a barrier between the clients and the guide.
   • Be on duty one hour prior to departure of all the company’s tours and excursions.
   • Ensuring that all clients are safely on the right bus to their hotels before departing after each excursion.
4. Accompany Designated Tours and Excursions.
5. Ensure that tours and excursions will be conducted under his/her personal supervision and according to the itinerary.
6. Give an example of a very personal service:
   • Welcoming clients on arrival.
   • Introduce yourself and explain the tours and excursions.
   • Always looking happy.
   • Showing enthusiasm during the tours.
   • Behave towards all clients equally.
   • Not speaking in Creole in front of clients.
   • Not chewing gums during tours and excursions.
   • During meals always help yourself last. If any clients do not want to eat enquire why.
   • Ask clients if they enjoyed the tour or excursion and wish them good-bye.
7. Responsible to operate the assigned tour or excursion as per the weekly duty roster.

Professional Involvement 

1. Keep abreast with the knowledge of Seychelles’s natural attractions and environment e.g. fauna and flora.
2. Be au fait with the personal experience of tours and excursions operated by the company and have a sound knowledge of itineraries and services provided.
3. Remain abreast with all tourism related development, e.g. new hotels and restaurants.
4. Solve work related problems in liaison with Customer Services and other responsible departments of the company.
5. Provide prompt reports on problems encountered.

Relationship

1. Maintain a good working relationship with authorities and all partners of the company
2. Assist as Hostess at hotel desk, representative whenever required
3. Any other related duties that may be assigned

Job Requirements

EDUCATION (KNOWLEDGE):

• Diploma in Tourism & Tour Guiding, O level in English and French. Knowledge of a third language namely German or Italian is a must.

TRAINING (SKILLS):

• Good knowledge of the Seychelles Products
• Computing Skills
• Public Relations skills
• Research skills
• Good knowledge of the destination in all its aspects
• Knowledge of the different markets

EXPERIENCE:

• Minimum one year related working experience
• Experience in reservations or accounting

 PERSONAL CHARACTERISTICS:

• Pleasant
• Good PR person
• Dynamic and able to work under pressure
• Good team spirit
• Punctual/reliable

WORKING HOURS

6 days a week with one day off per week. Hours to coincide with tours and Excursion schedules.

SPECIAL WORKING CONDITIONS:

Can be requested whenever required to assist outside normal working hours and normal working days.

How To Apply

Interested candidate(s) are requested to Sign-up or login to apply now or forward your CV, Certificates and References to:

Human Resource Department

Creole Travel Services

Orion Building, PO Box 611

Victoria, Mahe Seychelles

Email: hrmanager@creoletravelservices.com

Closing Date: 30th April 2024

Note:

In order to increase your chances of a successful selection, kindly ensure that your application is complete and that all relevant information such as your qualifications have been provided with your application.   Otherwise, the Employer reserves the right not to consider your application for selection.